Terms & Conditions

 - Payment Methods

• We accept payments via Bank Transfer and Cash
• All payments must be received in full before the first scheduled visit

- Cash Payment Instructions

• For ongoing bookings, please leave the full payment in an agreed visible location before the first visit

- Schedule Changes

• Extended Stays: Please notify us at least 12 hours before the final scheduled visit. Additional fees will be due upon your return
• Early Returns: To receive a refund for cancelled visits, please provide at least 12 hours' notice
• Cancellation by Pet Sitter: In the rare event that we need to cancel our services, you will receive a full refund. While we will assist where possible, we cannot be held responsible for alternative care arrangements

Care Commitment

• While we provide the highest standard of professional cat care, we cannot assume liability for any health issues, accidents, or injuries that may occur during our care period
•  All services are provided personally by Aristocat Sitting's owner, unless otherwise agreed in advance 

Property and Access

• Please inform us of any other individuals who have access to your property during the sitting period
• For house sitting services, you agree to maintain functional utilities (power, water, and heating)
• We cannot be held responsible for incidents occurring when we are not present, including damage to your property by your pet

Owner Responsibilities

You must provide:

 • All necessary pet food and medications 

• Complete written care instructions before service begins

 • Information about outdoor access arrangements • Details of any medical conditions or special requirements

Service Arrangements

• We may care for multiple cats during the same time period
• This agreement covers all future bookings until updated
• Either party may terminate this agreement at their discretion

 While we provide professional, attentive care during our scheduled visits, we cannot be responsible for events that occur outside of our direct supervision periods. 

Medical Emergencies 

If your cat requires urgent medical attention, we will make every reasonable attempt to contact you immediately. If you are unreachable and immediate care is necessary, you authorise us to seek veterinary services at the nearest available clinic. You agree to reimburse all veterinary costs incurred during our care period.

Property and Natural Disasters 

In the event of severe weather, natural disasters, or property emergencies (including but not limited to flooding, fire, break-ins, or structural issues), we will:

• Make immediate attempts to contact you for instructions
• Take necessary reasonable action if you are unreachable
• Act in the best interest of your pet's safety and welfare You agree to reimburse any essential emergency expenses incurred for the protection of your property or pet's wellbeing.

Insurance Requirements 

We maintain comprehensive professional pet sitting insurance. 

Pet owners are responsible for their own pet insurance coverage.  

We cannot be held liable for costs arising from pre-existing conditions or incidents outside our direct supervision.

• 14 days or more prior to the scheduled service: No charge will be applied
• Between 7 days and 48 hours prior to the scheduled service: 50% of the total invoice will be charged
• Less than 48 hours prior to the scheduled service: 100% of the total invoice will be charged

Service Guarantee  

In the unlikely event that Aristocat Sitting is unable to fulfil the agreed services, all monies paid will be refunded in full. .